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No. Solo si obtenemos indemnización cobraremos nuestros honorarios. Si para obtener la compensación necesitamos acudir a la vía judicial hay que afrontar una serie de gastos (notario y procurador). Nosotros los adelantamos por ti y los recuperamos de la indemnización obtenida adicionalmente a nuestros honorarios. En caso de perder, nosotros asumimos los costes del proceso. Así de sencillo.
En el área de acceso a usuarios puedes solicitar una nueva clickando en “¿Has olvidado tu contraseña?”
El propósito de este poder es que nosotros seamos los interlocutores con las aerolíneas y no hablen con nuestros clientes directamente. Están obligados a borrar tus datos si tú se lo pides y es la manera de asegurarnos que obtenemos la indemnización máxima. En el pasado hemos tenido algún caso en que alguna aerolínea llama al cliente sin tenernos en cuenta ofreciéndole una compensación menor de la que le correspondía.
Puedes iniciar tu reclamación con nosotros y una vez tengamos toda la información responderemos a tu demanda. En el caso de que tu reclamación no sea viable, te informaremos tras estudiarla. Inicia tu reclamación ahora.
Si quieres también puedes llamarnos:
901 900 029
Horario de atención:
Lunes a Jueves: de 9.00 a 18.30
Viernes: de 9.00 a 15.00
Nuestro teléfono 901 tiene tarifa compartida entre el emisor y el receptor de la llamada.
Para conocer la tarificación exacta deberás consultar las condiciones específicas de tu operador.
This document contains the General Terms and Conditions for contracting the services of Reclamador.es, owned by the company RECLAMADOR S.L (Tax Identification Number: B-86474012) with registered address at C/ Zurbano nº 76, 7º Izda. 28010 Madrid and registered with the Commercial Registry of Madrid (Sheet M-537869, page 121, volume 29888).
RECLAMADOR. S.L performs the service of filing claims against airline companies and public entities and bodies, with the aim of obtaining compensation for breach by the airline companies of their obligations for cancellation, delay, refusal to board and incidences relating to your baggage. The service provided by RECLAMADOR S.L and described in this document does not require any form of payment by the client, as RECLAMADOR S.L only charges its clients if their claim is successful.
The contracting of the services provided by RECLAMADOR S.L implies that you accept these terms and conditions and undertake not to reach an agreement with the company without our intervention.
Upon completion of a web form, we study your case and initiate the procedure for filing a claim against the airline company. RECLAMADOR S.L. reserves the right to withdraw from any claim it considers non-viable.
RECLAMADOR S.L provides a claims service, without guaranteeing success, as the decision is beyond its control. RECLAMADOR S.L is therefore not liable for the services it provides in your name, such as sending letters or certified faxes or the signing of documents in which RECLAMADOR. SL. has in no way been involved in the drafting.
The RECLAMADOR S.L maximum liability in relation to the services it provides under this proposal is limited to the amount of agreed fees for the service giving rise to such liability. RECLAMADOR S.L shall not be liable for any special or incidental loss, damages or consequential expenses whatsoever, even if notified of their possible existence.
RECLAMADOR S.L pays all your expenses in advance, which means that you do not have any initial expenses. We only charge if the claim is successful, but even then you have no costs, as we will pay you the compensation obtained, after deducting our fee and the necessary expenses (notary public, trial attorney, court taxes, etc.).
The fee that RECLAMADOR S.L receives in a successful claim is 25% (plus VAT) of the compensation paid by the airline company.
In the event of obtaining a sentence whereby in addition to the payment of the amount claimed the airline is condemned to pay interest and court costs, you cede these to RECLAMADOR S.L., except the trial attorney fees, which are paid by the company. On the other hand, if the claim is unsuccessful and the company benefits from a court costs ruling, RECLAMADOR S.L will pay the costs, meaning that you never have to pay for anything.
To be able to process your claim, you will be required to sign an authorisation for us to represent you, which you can do on-line at our website or send it by electronic mail, fax or by post.
In addition, you will have to provide us with a valid e-mail address and undertake to notify us if you change address. RECLAMADOR S.L. will only communicate with you through the e-mail address you provide. It is very important that you advise us of any change in your e-mail address.
If it becomes necessary to take your claim to Court, you will be required to grant a power of attorney to the lawyer, in which case we would provide with all the information to do so at your earliest convenience.
Once RECLAMADOR S.L. has accepted the agreement and initiated the procedure, if you are contacted by the airlines company, you must inform them that all notifications relating to the claim must be sent to us. Similarly, if they send you a letter or e-mail, you should forward it to us as soon as possible.
You undertake to provide RECLAMADOR S.L with all the documents and information we request and that the information is correct, true and complete. This is an essential requirement to be able to process your claim and RECLAMADOR S.L may terminate the agreement if we fail to receive all the documents required.
After a claim is initiated through RECLAMADOR S.L., if you receive any monetary or other form of compensation directly from the company, you undertake to inform us immediately. In such case, you will be required to pay us a fee of 25% of any travel voucher, plus the relevant VAT. If RECLAMADOR S.L receives non-monetary compensation (travel voucher), it reserves the right to refrain from delivery until it receives its entire fee.
In order to be able to process the payment of the compensation obtained (minus our fees and necessary expenses generated) or to proceed with the debiting of the amount included on our invoice, you must undertake to provide the bank account or PayPal account to which you wish the payment to be made or the debit charged. In the case of the compensation obtained being paid by the other party by way of a court order in your name, you undertake to perform the necessary procedures to collect it, with the understanding that the services provided by reclamador have concluded at the moment of the communication and/or delivery of the aforementioned court order.
You may add the bank account when filling out the registration form for your claim or, whenever it is requested of you by email.
In the following cases, you undertake to pay the costs of the claim (which will be duly certified), in addition to our fee:
RECLAMADOR S.L will process your claim against an airline company and in Court, if necessary (not including appeals to a higher court).
RECLAMADOR S.L undertakes to pay all the costs of entrusted claims.
We also undertake to pay the costs if RECLAMADOR S.L decides not to continue handling the claim, although you are not entitled to demand that we continue, nor to any compensation.
RECLAMADOR S.L undertakes to keep you informed of all possible changes and developments that may take place during the claim procedure that we have commenced on your behalf.
Upon termination of the claim and at your request, RECLAMADOR S.L will proceed to return all the documentation you provided.
RECLAMADOR S.L will make payment of compensation received (after deducting our fees and the necessary expenses incurred) to the current account you indicate to us for such purpose. Such payment will exonerate us from any further liability. If you do not have a bank account in the Single Euro Payments Area (SEPA), we will make payment to you via the PayPal payments system, in which case you will be charged for the expenses for converting Euros into other currencies. Once compensation has been obtained, RECLAMADOR, S.L. will request your bank or PayPal account details (if you did not provide them on the form) by e-mail for payment purposes. If we fail to receive a reply to our first e-mail, we will try again up to five times over a period of 12 months. If we fail to receive a reply after five e-mails, we will assume you have withdrawn.
You are entitled to terminate or withdraw from the agreement at any time, by informing us in writing at our electronic mail address email@example.com or at Reclamador S.L., C/ Zurbano nº 76, 7º Izda. 28010 in Madrid. In this case, you will be required to pay us the expenses incurred by RECLAMADOR S.L to process your claim.
RECLAMADOR S.L reserves the right to terminate this agreement if it becomes aware that you have also filed a claim at the same time we are processing a claim on your behalf, have received any form of notification or compensation by the company, without duly informing us. In this case, we reserve the right to also claim you pay the expenses incurred and the possible damages caused as a result of a breach you have committed.
Spanish law governs the relations between the parties and therefore the jurisdiction is that which corresponds to the registered address of the consumer in all disputes that may arise in relation to this contract. Pursuant to consumer and user protection legislation, in the event the client is not deemed as a consumer, the Courts of the City of Madrid shall have jurisdiction.
A declaration of annulment, unenforceability or invalidity of any of these General Terms and Conditions shall not affect the validity of any other term or condition, which shall remain in force between the parties.
Failure on the part of RECLAMADOR S.L to exercise any of its rights set forth in these General Terms and Conditions shall not be interpreted as a waiver of such right.
RECLAMADOR S.L complies with current legislation in Spain and the European Union in relation to the processing of your personal data, specifically, with Constitutional Act 15/1999, dated 13 December on Personal Data Protection and implementing regulations, in particular Royal Decree 1720/2007 dated 21 December passing Constitutional Act 15/1999. To do so, it takes all the necessary technical and organisational measures to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided, in accordance with state of technology, the nature of the data and the risks to which it is exposed.
RECLAMADOR S.L has adopted the levels of personal data protection security required by the Implementing Regulations of Constitutional Act 15/1999 on Personal Data Protection (Royal Decree 1720/2007). Furthermore, it endeavours to install additional technical means and measures to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided.
During your registration process as a client, you will be required to choose a password. As a client, you are responsible for keeping your password confidential, as well as all other activities that take place during the session initiated under your user name and password. In this regard, you undertake to notify RECLAMADOR S.L of any unauthorised use of your user name or password, or any other security failure, as soon as possible. RECLAMADOR S.L shall not be liable for any loss or damages that may arise as a result of your failure to comply with this obligation.
The data you provide will be recorded in a personal data file that is duly registered with the Spanish Data Protection Agency. The notification of your personal data means that you expressly accept your personal data being kept on file. Failure to notify or provide incomplete mandatory data shall mean that we are unable to provide you with services and therefore the termination of the contractual relationship.
RECLAMADOR S.L will use your personal data to process your claim against the relevant airline company or public administration body, including the details of your bank or PayPal account that you provided to receive the compensation obtained (after deducting our fees ¡and the necessary expenses), as the case may be. We will also use your personal data to send you information relating to the providing, enhancement and updating of our services, as well as in relation to the status of your claim.
RECLAMADOR S.L may send you information on promotions, new tools included and offers applicable to the services it provides to the e--mail address you indicated on the registration form, unless you indicate otherwise by marking the relevant box.
RECLAMADOR S.L may also send you advertising of its services or those of other companies that are related to the objectives we seek, such as to promote campaigns to collect signatures promoted by other companies or request your participation in different activities, unless you indicate other wise by marking the relevant box.
RECLAMADOR S.L. shall not provide third parties with the personal data you provide us, except if to other companies that collaborate with us, provided the assignment is strictly necessary for the service to be provided.
You are entitled to exercise you rights of access, rectification, cancellation and objection by writing to RECLAMADOR S.L, C/ Zurbano nº 76, 7º Izda. 28010 in Madrid, or to firstname.lastname@example.org. You may also revoke your consent to receiving advertising at the same postal or e-mail address indicated above.
RECLAMADOR S.L will proceed to return the documents you have provided us to process your claim upon termination of the matter and at your prior request. The documents drafted and used to process your claim (both in and out of court), shall remain he property of RECLAMADOR S.L.