{"id":4239,"date":"2016-06-24T10:43:21","date_gmt":"2016-06-24T08:43:21","guid":{"rendered":"https:\/\/www.reclamador.es\/blog\/?p=4239"},"modified":"2020-02-17T11:07:25","modified_gmt":"2020-02-17T10:07:25","slug":"companias-telefonicas-defenderse-abusos","status":"publish","type":"post","link":"https:\/\/www.reclamador.es\/blog\/companias-telefonicas-defenderse-abusos\/","title":{"rendered":"Compa\u00f1\u00edas Telef\u00f3nicas \u00a1Defi\u00e9ndete ante Abusos!"},"content":{"rendered":"<div class=\"ttr_start\"><\/div>\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-right kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;right&quot;,&quot;id&quot;:&quot;4239&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;3&quot;,&quot;greet&quot;:&quot;Valora este art\u00edculo&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 voto)&quot;,&quot;size&quot;:&quot;20&quot;,&quot;title&quot;:&quot;Compa\u00f1\u00edas Telef\u00f3nicas \u00a1Defi\u00e9ndete ante Abusos!&quot;,&quot;width&quot;:&quot;113.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 113.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 3px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 16px;\">\n            5\/5 - (1 voto)    <\/div>\n    <\/div>\n<figure id=\"attachment_6986\" aria-describedby=\"caption-attachment-6986\" style=\"width: 1200px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6986\" src=\"https:\/\/i0.wp.com\/www.reclamador.es\/blog\/wp-content\/uploads\/2016\/06\/i-m-priscilla-216790-1.jpg?resize=1200%2C800&#038;ssl=1\" alt=\"usuario intentando defenderse de las compa\u00f1\u00edas telef\u00f3nicas\" width=\"1200\" height=\"800\" srcset=\"https:\/\/i0.wp.com\/www.reclamador.es\/blog\/wp-content\/uploads\/2016\/06\/i-m-priscilla-216790-1.jpg?w=1200&amp;ssl=1 1200w, https:\/\/i0.wp.com\/www.reclamador.es\/blog\/wp-content\/uploads\/2016\/06\/i-m-priscilla-216790-1.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/www.reclamador.es\/blog\/wp-content\/uploads\/2016\/06\/i-m-priscilla-216790-1.jpg?resize=768%2C512&amp;ssl=1 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-6986\" class=\"wp-caption-text\"><em>\u00bfC\u00f3mo defenderte de los abusos de las compa\u00f1\u00edas de telecomunicaciones?<\/em><\/figcaption><\/figure>\n<p class=\"p1\">Los <b>abusos de compa\u00f1\u00edas telef\u00f3nicas<\/b> se traducen en <b>altas no deseadas<\/b>, <b>usurpaciones de identidad<\/b>, <b>facturas err\u00f3neas<\/b> o <b>penalizaciones por permanencias<\/b>.<\/p>\n<p class=\"p1\">Sin embargo, todo se puede reclamar aunque siempre se debe intentar arreglarlo con la empresa a trav\u00e9s del servicio de atenci\u00f3n concreto de las propias compa\u00f1\u00edas telef\u00f3nicas.<\/p>\n<p class=\"p1\">Algunas incluso cuentan con la figura del defensor del cliente. En todos estos casos se recomienda <b>guardar copias<\/b> de posibles contestaciones, facturas y contratos y, si hubiera sido por tel\u00e9fono, apuntar un <b>n\u00famero de referencia<\/b>.<\/p>\n<h2 class=\"p1\" style=\"text-align: left;\"><b>C\u00f3mo reclamar oficialmente a compa\u00f1\u00edas telef\u00f3nicas<\/b><\/h2>\n<p class=\"p1\">Desgraciadamente, tras la desestimaci\u00f3n de las solicitudes de reclamaciones por parte de las compa\u00f1\u00edas, llega el momento de reclamar ante los <b>organismos oficiales del Estado <\/b>si ha pasado un <b>plazo m\u00e1ximo de un mes<\/b>. En este sentido, existen dos opciones:<\/p>\n<p class=\"p1\">&#8211; <b>OMIC del Ayuntamiento o Direcci\u00f3n General de Consumo de la Comunidad.<\/b><\/p>\n<p class=\"p1\">&#8211; <b>Secretar\u00eda de Estado de las Telecomunicaciones del Ministerio de Industria.\u00a0<\/b><b>OMIC o Direcci\u00f3n General de Consumo<\/b><\/p>\n<p class=\"p1\">La mayor\u00eda de municipios espa\u00f1oles cuenta con una <b>Oficina Municipal de Informaci\u00f3n al Consumidor <\/b>(OMIC) con <b>hojas de reclamaci\u00f3n<\/b>. Ocurre algo similar con las direcciones generales de Consumo de cada comunidad aut\u00f3noma. Ambos organismos buscar\u00e1n, en primer lugar, una mediaci\u00f3n amistosa entre el cliente y la empresa. En caso de no conseguirse, se acudir\u00e1 al arbitraje e incluso, si la Administraci\u00f3n viera indicios de infracci\u00f3n, esta puede emprender su propia investigaci\u00f3n y tramitar la sanci\u00f3n correspondiente.<\/p>\n<p class=\"p1\">En el caso de los <b>aut\u00f3nomos o empresas<\/b>, aunque tambi\u00e9n pueden acudir personas f\u00edsicas, solo se puede reclamar ante la <b>Secretar\u00eda de Estado de las Telecomunicaciones del Ministerio de Industria<\/b>. Cabe decir que sus respuestas suelen ser mucho m\u00e1s contundentes que las de ayuntamientos y comunidades y, adem\u00e1s, del todo vinculantes. Resultan especialmente \u00fatiles para altas no deseadas o facturas infladas por supuestas llamadas a n\u00fameros de tarificaci\u00f3n adicional. Su formulario se puede rellenar y enviar telem\u00e1ticamente, en persona o por correo.<\/p>\n<p class=\"p1\">Cualquiera que sea la respuesta o decisi\u00f3n final, tanto de la compa\u00f1\u00eda denunciada como de los organismos oficiales, en el caso de no satisfacer al cliente se puede acudir a la <b>v\u00eda judicial<\/b>. En el caso de reclamar dinero por menos de 2000 euros, no se necesita ni abogado ni procurador. Asimismo, en aquellas situaciones en las que se haya producido una usurpaci\u00f3n de identidad, se debe poner una denuncia extra en la <b>Agencia de Protecci\u00f3n de Datos<\/b>, la cual viene a tardar un a\u00f1o en contestar.<\/p>\n<p class=\"p1\">En consecuencia, son m\u00faltiples las <span class=\"s2\">formas de<\/span> <strong><span class=\"s2\">reclamar a compa\u00f1\u00edas telef\u00f3nicas<\/span><\/strong>. No se debe nunca cejar en el empe\u00f1o pues los consumidores tienen deberes y obligaciones pero, ante todo, derechos.<\/p>\n<div class=\"ttr_end\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Los abusos de compa\u00f1\u00edas telef\u00f3nicas se traducen en altas no deseadas, usurpaciones de identidad, facturas err\u00f3neas o penalizaciones por permanencias. Sin embargo, todo se puede reclamar aunque siempre se debe intentar arreglarlo con la empresa a trav\u00e9s del servicio de atenci\u00f3n concreto de las propias compa\u00f1\u00edas telef\u00f3nicas. Algunas incluso cuentan con la figura del defensor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6986,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[393],"tags":[267],"class_list":{"0":"post-4239","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-consejos","8":"tag-telefonia","9":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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